Correcting "Error: This Employee has been encrypted with a different Customer Number."

Version 3.1 by steveny on 2023/05/03 13:39

Question: How do I correct the error, "This Employee has been encrypted with a different Customer Number."?

Answer: To correct the employee encryption error in your payroll program, follow the instructions below.

  • Go to the "Aatrix" menu in the upper left corner next to the Apple and select "About Payroll".

FAQ: How do I correct the error, 'This Employee has been encrypted with a different Customer Number.'

  • Click on "Subscription Details".
  • In the next window, click on the word "Customer" in Customer Number. 

FAQ: How do I correct the error, 'This Employee has been encrypted with a different Customer Number.'

 

  • When asked if you want to reset the "Employee Encryption", click "Yes".

FAQ: How do I correct the error, 'This Employee has been encrypted with a different Customer Number.'

  • Quit out of the program and reopen it.
  • Verify that you no longer receive the error message for the employee.