Correcting "Error: -43 Aatrix TaxBase.tax missing"

Version 4.1 by steveny on 2023/05/03 13:25

Question: How do I correct the error, "-43 Aatrix TaxBase.tax missing."?

Answer: The error indicates that your Tax Tables are missing. 

  • You will need your Customer Number and Registration Code to continue. If you do not have them contact customer support at 701-746-6017 or by email at support@aatrix.com to obtain them.
  • To correct the error, click "OK".
  • You will be prompted that a Software Update is available. Below the prompt, you will see the "Company Selection" screen. Click on it to bring it to the front. Click Quit.
  • Click "OK" to the Software Update Available prompt. 

FAQ: How do I correct the error, '-43 Aatrix TaxBase.tax missing.'

  • When the update has been completed, click "OK" and enter your Customer Number and Registration Code.
  • If you do not have them contact customer support at 701-746-6017 or by email at support@aatrix.com.

FAQ: How do I correct the error, '-43 Aatrix TaxBase.tax missing.'

  • Select your company and click "Continue".
  • Once the program opens, go to the "Payroll Items" screen and double-click on your State Unemployment listed under the green Employer Paid section.
  • Verify the rate entered is the correct rate for the company and click "OK". Click "OK" again to update the changes.