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Last modified by Andrew K on 2025/12/31 20:50
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1 **Question:** How do I correct the error, "This Employee has been encrypted with a different Customer Number."?
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3 **Answer: **To correct the employee encryption error in your payroll program, follow the instructions below.
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5 * Go to the **"Aatrix"** menu in the upper left corner next to the Apple and select **"About Payroll".**
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7 [[image:Correcting_Error_-_Different_Cust_No_01_NEW.png||alt="FAQ: How do I correct the error, 'This Employee has been encrypted with a different Customer Number.'" height="309" width="475"]]
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9
10 * Click on **"Subscription Details"**.
11 * In the next window, click on the word** "Customer"** in **Customer Number. **
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13 [[image:Correcting_Error_-_Different_Customer_Number_02.png||alt="FAQ: How do I correct the error, 'This Employee has been encrypted with a different Customer Number.'" height="331" width="605"]]
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15 **~ **
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17 * When asked if you want to reset the **"Employee Encryption"**, click **"Yes"**.
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19 [[image:Correcting_Error_-_Different_Customer_Number_03.png||alt="FAQ: How do I correct the error, 'This Employee has been encrypted with a different Customer Number.'" height="217" width="498"]]
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21
22 * **Quit** out of the program and reopen it.
23 * **Verify** that you __no longer receive the error message__ for the employee.
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26 ----
27
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