Changes for page Update Issues

Last modified by Jared R on 2025/05/08 20:41
From version 9.1
edited by Derek K
on 2024/02/07 22:29
Change comment: Replaced user [xwiki:XWiki.jackb] in fields [author, contentAuthor] to user [xwiki:XWiki.derekk]
To version 12.1
edited by Jared R
on 2025/05/08 20:39
Change comment: There is no comment for this version

Summary

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1 -XWiki.derekk
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1 -====== When running the automatic update, if errors are encountered please have the company's internal IT department try and download the test files at [[https:~~/~~/www.aatrix.com/info/updates>>url:https://www.aatrix.com/info/updates]] to narrow down what type of file is being blocked. If you are able to download all of the files on the above web page, but still cannot successfully run the automatic update. Please go to [[https:~~/~~/www.aatrix.com/info/updates/tech-info>>url:https://www.aatrix.com/info/updates/tech-info]] for information on how to troubleshoot your system. ======
1 +====== If errors are encountered when running the automatic update, please have the company's internal IT department try downloading the test files at [[https:~~/~~/www.aatrix.com/info/updates>>url:https://www.aatrix.com/info/updates]] to narrow down what type of file is being blocked. If you can download all of the files on the above web page but still cannot successfully run the automatic update, please go to [[https:~~/~~/www.aatrix.com/info/updates/tech-info>>url:https://www.aatrix.com/info/updates/tech-info]] for information on troubleshooting your system. ======
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3 -====== Note: If you wish to download the manual update please submit a request to helpme@aatrix.com to see if the manual update released is the most current update. Please include an FEIN or AFID in the subject line of all emails submitted to Aatrix. The manual update may not be the most up-to-date update based on how many automatic updates are released. ======
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4 +====== Note: If you wish to download the manual update, navigate to [[https:~~/~~/www.aatrix.com/partners/>>https://www.aatrix.com/partners/]] and select the applicable accounting software. Once the accounting software has been selected, proceed to the bottom of the page and select Product Updates. ======
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7 7  == Related Pages: ==