Version 1.1 by christie w on 2023/01/23 16:38
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2 ** Go to[[ https:~~/~~/efile.aatrix.com>>https://efile.aatrix.com]]
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5 ** Select the **Login** option.
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7 [[image:https://www.aatrix.com/files/6216/6386/6555/2022-09-22_08-18-34.png||alt="01 UserPass Recovery.png" height="679" width="1025"]]
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10 ** Click on **Recover it here.**
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13 ** Enter the **Account Email Address** and **Preparer EIN **and select the** Send Email** button.
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15 [[image:https://www.aatrix.com/files/2816/6386/8284/Image2.png||alt="02 UserPass Recovery.png" height="648" width="999"]]
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18 ** A confirmation email will be sent to the email address on file. The email will contain your login information.
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21 [[image:https://www.aatrix.com/files/8016/6386/8308/Image3.png||alt="03 UserPass Recovery.png" height="647" width="1000"]]
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23 //**Note:** If you are not receiving emails from Aatrix, a filter may be blocking the email. To ensure that you are able to view emails sent by Aatrix, you should add the following email addresses to your contacts: //
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26 ** **helpme@aatrix.com**
27 ** **efileadministrator@aatrix.com**
28 ** **efile_system@aatrix.com**
29 ** **notifications@aatrix.com** //and;//
30 ** **efile@aatrix.com**//.//
31 ** //Or you can add //**@aatrix.com**// as a wildcard in your email system.//
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