Correcting "Error: Company Information is invalid."

Question: How do I correct the error "My Company Information is Invalid" when processing Print & Mail reports?

Answer: Follow the instructions below.  

• Close the Form Viewer and in your payroll program go to the Company Information screen.
• With the company selected on the left side, verify that the company, name address and contact information is correct.
  • Enter the two-letter abbreviation for your state in capital letters.
• Verify that the company Federal EIN is entered.
• Verify that the company State Withholding (if applicable) and Unemployment Account Numbers are entered.
• When changes are complete, go to the "File" menu and select "Save" and click "OK" in the box stating your company information has been updated.

• Reprocess the report.
• As the report comes up, select the items you changed to use the new values and click "Continue".

Related Pages:

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Read our step-by-step guide on processing and printing forms by using 941 as an example.

Showing Federal EIN and State ID's on Print & Mail Reports

FAQ: How do I get my Federal EIN and State ID's to pull in on Print & Mail Reports?

Entering your Print & Mail Reports Registration Code

Learn where to put your registration code.

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FAQ: Why do my state forms print only the information and not the form?