Version 3.1 by Peytience S on 2023/05/03 17:21
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1 To correct this issue you will need your **Customer Number** and **Tax Table Registration Code**. If you do not have them contact customer support at **701-746-6017 **or by email at **support@aatrix.com **to obtain them.
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3 * With your payroll program closed open your hard drive and go into your **"Documents" **folder.
4 * Go into the **"Aatrix Top Pay/Ultimate/Paycheck"** folder located there.
5 * Go into the **"Tax Tables ƒ"** folder.
6 * Trash the contents of the **"Tax Tables ƒ"** folder.
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8 [[image:https://www.aatrix.com/files/9514/2359/8528/SS_and_Medicare_Calculating_Negative_Amounts_01.png||alt="Social Security and Medicare calculating negative amounts" height="338" width="680"]]
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11 * Open your payroll program as you normally would. As it opens you will receive an **"Error -43"**, click **"OK"** to the error message.
12 * You will see a box asking if you want to check for updates, below it you will see the **"Company Selection"** screen, click on it to bring it to the front and click **"Quit", **then click **"OK" **to check for updates.
13 * If you are asked for a password during the update, enter the computer password.
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15 [[image:https://www.aatrix.com/files/8214/2359/8529/SS_and_Medicare_Calculating_Negative_Amounts_02.png||alt="Learn how to fix calculations on Social Security and Medicare." height="342" width="506"]]
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18 * After the updates have been installed you will need to enter your **Customer Number **and **Tax Table Registration Code**. If you do not have them contact customer support at **701-746-6014 ** or by email at [[support@aatrix.com>>mailto:support@aatrix.com]] to obtain them.
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20 [[image:https://www.aatrix.com/files/1314/2359/8530/SS_and_Medicare_Calculating_Negative_Amounts_03.png||alt="Learn how to fix calculations on Social Security and Medicare." height="315" width="484"]]
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23 * Once the program reopens go to Payroll Items and under the green **"Employer Paid" **section double click on your **"State Unemployment"** and verify the rate is the correct rate for the company.
24 * Click **"OK"** and **"OK"** again to update the changes.
25 * Go to **"Pay Employees". **Click on **"Skip Step" **and skip through all of the steps, then click **"Done" **the last step to reset the process.
26 * Go back to **"Pay Employees" **and verify the taxes are now calculating correctly.
27 * If you are not processing payroll be sure to skip through all of the steps and click **"Done"** in the last step so it resets the process for your next payroll run.