Last modified by Peytience S on 2023/10/30 21:19
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1 **Question: **When posting my liability payments I receive a message "No Records were exported**"**. How do I correct this?
2
3 **Answer: **There are **three (3) scenarios / possibilities** on why you are getting this error.
4
5
6 **Scenario 1: When posting payroll to Quickbooks, verify the date of the payment.**
7
8 * In your payroll program, from the main **Payroll** **Navigator** screen, click on **"Manage Liabilities**.
9 * From the top tool bar, click on **"View Register"**.
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11 [[image:https://www.aatrix.com/files/3214/2350/4110/Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_01.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="583" width="701"]]
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13
14 * Verify the payment date. 
15 ** If the date you were attempting to post was incorrect then post the payment and set the **"Date Recorded" **to the date of the payment.
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17 [[image:https://www.aatrix.com/files/5014/2350/4112/Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_02.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="530" width="546"]]
18
19 * If the date you were attempting to post was correct select the payment on the list and in the middle of the register window click **"Delete Entry"** and delete the payment, then close the register.
20 * Move to **"Reprocessing Payments"**.// (Steps Below)//
21
22 **Scenario 2: There are probably no items to allocate.**
23
24 1. Go to **Manage Liabilities** and on the top tool bar click on** "View Register".**
25 1. Select the payment in the register that you are trying to post.
26 1. Click on** "Delete Entry"** in the middle of the register and delete the payment from the program, then close the register.
27 1*. [[image:https://www.aatrix.com/files/6814/2350/4113/Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_03.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="475" width="679"]]
28
29 1. Move to **"Reprocessing Payments"**.// (Steps Below)//
30
31 **~ **
32
33 **Scenario 3: See if checks have already been exported.**
34
35 1. Check the box in the **Export** window where it says** "Export checks that have already been exported"** and click **"**[[image:https://www.aatrix.com/files/8214/3836/4409/No_Records_Exported_04_NEW.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="187" width="660"]]**Send".**
36
37 * If you still receive the same error then click **"Done"** to close the** Send/Post** window.
38
39 Go to **Manage Liabilities.**
40
41 * On the left side of the top tool bar click on **"View Register".**
42 * Click on the payment once in the register to highlight it, then in the middle of the register window click the **"Delete Entry"** and delete the payment, then close the register.
43
44 [[image:https://www.aatrix.com/files/6114/2350/4116/Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_05.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="431" width="680"]]
45
46 * Move to **"Reprocessing Payments"**. //(Steps Below)//
47
48 ----
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