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Last modified by Peytience S on 2023/11/01 20:56
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1 **Question:** How do I correct error message **"Out of Balance"** when posting my payroll?
2
3 **Answer:** The payroll program exports your payroll in what is referred to as a **Balanced Transaction **file, meaning that the total Debits, or all items that are expenses, equals the total Credits, or all items that are liabilities plus Net Pay.
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5 An **Out of Balance **error indicates that you either you have:
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7 * An item linked as a Debit/Credit and needs to be switched;
8 * An item not linked to an account in Quickbooks or;
9 * An item has too many links.
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11 === ** ** ===
12
13 === **Resolve the Error:** ===
14
15 * First check your **Link Report.**
16 * Click** "Done"** to return to the main **Payroll Navigator** screen and click on **"Quickbooks Links" **in the lower right.
17 * Click on the arrow to the left of **Designate Account Links** to expand the window.
18 * Click on the **"Report"** button in the lower right to pull up your **Link Report.**
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20 [[image:Correcting_Error_-_Out_of_Balance_01_NEW.png||alt="FAQ: How do I correct the error message 'Out of Balance' when posting my payroll?" height="285" width="680"]]
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22
23 * At the bottom of the list, look under the **Missing Items Deductions** and **Missing Items Employer Paid** below the list in the window. Any Deductions not linked and any Employer Paid Items without the required 2 links will be listed. They would need to be linked for payroll to properly post.
24 * If they both say** "Nothing Missing"** then look at the list and make sure that items are linked properly.
25 \\[[image:Correcting_Error_-_Out_of_Balance_03.png||alt="FAQ: How do I correct the error message 'Out of Balance' when posting my payroll?" height="554" width="617"]]
26 \\
27 * Items marked** Income** **(I)** are income items that make up **Gross Pay**.
28 \\**Required Link:**
29 * Linked as a **Debit** to an **"Expense Account"**.
30 * If all Gross Pay items will be posting to the same account you just need to link Gross Pay (Not Assigned or All).
31 * Items marked **Deductions** **(D)** are deducted from the paycheck.
32 \\**Required Link:**
33 * Linked as a **Credit **to a **"Liability Account"**.
34 * It is set up as type **"Other Current Liability"**.
35 * Items marked** (E)** are **Employer Paid** items.
36 \\**Two (2) Required Links:**
37 * (1) Linked as **CREDIT** to an account that is set up as **"Other Current Liability"** and;
38 * (2) Linked as **DEBIT** to an **"Expense Account"**.
39 * Under the **Debit** column, **Y **indicates **Yes **the item is a **Debit.**
40 * Under the **Debit** column, **N** indicates **No **the item is a **Credit.**
41 * Refer to the **Required Links** at the bottom of the report.
42 * To print the report, go to the** "Preview" **menu and select **"Print All".**
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44
45 [[image:Correcting_Error_-_Out_of_Balance_02.png||alt="FAQ: How do I correct the error message 'Out of Balance' when posting my payroll?" height="513" width="614"]]
46
47 === **Removing Existing Links:** ===
48
49 * Under the **"Existing Links"** box, select the desired link to be removed.
50 * Click the "**Unlink"** button to remove the link.
51
52 [[image:Correcting_Error_-_Out_of_Balance_04.png]]
53
54 === **Switching Credit/Debit:** ===
55
56 * Select the link for the item listed under **"Existing Links"**.
57 * Click on **"Swap C/D"** to the right to switch it.
58
59 [[image:Correcting_Error_-_Out_of_Balance_04.png]]
60
61 === **Adding a Link:** ===
62
63 * In Box **1 Payroll Variables**, select the item to be linked.
64 * In Box **2 Chart of Accounts**, select the proper account for the item to post to in Quickbooks.
65 * To the right in **3 Entry Type**, choose the appropriate entry for the item.
66 * In 4 click the **Link** button. The new link will appear at the bottom of the **Existing Links**.
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68 [[image:Correcting_Error_-_Out_of_Balance_04 (1).png]]
69
70 ----
71
72 == Related Pages: ==
73
74 === [[Correcting "Error: State Wages are greater than State Withholding">>doc:Mac.Error Messages ».Correcting "Error\: State Wages are greater than State Withholding" .WebHome]] ===
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76 FAQ: How do I correct "Error: State Wages are greater than State Withholding" when processing W-2's?
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78
79 === [[Correcting "Error: EIN does not match the company in Quickbooks">>doc:Mac.Error Messages ».Correcting "Error\: EIN does not match the company in Quickbooks" .WebHome]] ===
80
81 FAQ: When posting payroll I get a message "The EIN does not match the company in Quickbooks". How do I fix that so I can post my payroll?
82
83
84 === [[Correcting "Error: Please Locate Quickbooks" when posting Payroll>>doc:Mac.Error Messages ».Correcting "Error\: Please Locate Quickbooks" when posting Payroll .WebHome]] ===
85
86 FAQ: When I post my payroll a box opens up asking me to "Please Locate Quickbooks". What do I do?
87
88
89 === [[Correcting "Error: Employees no longer in alphabetical order.">>doc:Mac.Error Messages ».Correcting Error\: Employees no longer in alphabetical order\. .WebHome]] ===
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91 FAQ: I have updated my computer to Mac OSX High Sierra, 10.13 or to OSX Mojave 10.14 and my employees are no longer in alphabetical order. How do I get them back in alphabetical order?
92
93
94 === [[Correcting "Error: PayrollAddlRes is missing from your Document folder" on OS Sierra>>doc:Mac.Error Messages ».Correcting "Error\: PayrollAddlRes is missing from your Document folder" on OS Sierra .WebHome]] ===
95
96 FAQ: How do I correct the error, "PayrollAddlRes is missing from your Documents folder." on OS Sierra?