Last modified by Peytience S on 2023/11/01 20:51
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1 **Question: **When posting my liability payments I receive a message "No Records were exported**"**. How do I correct this?
2
3 **Answer: **There are **three (3) scenarios / possibilities** on why you are getting this error.
4
5
6 **Scenario 1: When posting payroll to Quickbooks, verify the date of the payment.**
7
8 * In your payroll program, from the main **Payroll** **Navigator** screen, click on **"Manage Liabilities**.
9 * From the top tool bar, click on **"View Register"**
10 .
11 ** [[image:Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_01.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="583" width="701"]]
12
13 * Verify the payment date.
14 * If the date you were attempting to post was incorrect then post the payment and set the **"Date Recorded" **to the date of the payment.
15 ** [[image:Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_02.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="530" width="546"]]
16
17 * If the date you were attempting to post was correct select the payment on the list and in the middle of the register window click **"Delete Entry"** and delete the payment, then close the register.
18 * Move to **"Reprocessing Payments"**.// (Steps Below)//
19
20 **Scenario 2: There are probably no items to allocate.**
21
22 * Go to **Manage Liabilities** and on the top tool bar click on** "View Register".**
23 * Select the payment in the register that you are trying to post.
24 * Click on** "Delete Entry"** in the middle of the register and delete the payment from the program, then close the register.
25 ** [[image:Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_03.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="475" width="679"]]
26
27 * Move to **"Reprocessing Payments"**.// (Steps Below)//
28
29 **~ **
30
31 **Scenario 3: See if checks have already been exported.**
32
33 * Check the box in the **Export** window where it says** "Export checks that have already been exported"** and click "**Send".**
34 **"**
35 \\[[image:No_Records_Exported_04_NEW.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="187" width="660"]]
36
37
38 If you still receive the same error then click **"Done"** to close the** Send/Post** window.
39
40 * Go to **Manage Liabilities.**
41 * On the left side of the top tool bar click on **"View Register".**
42 * Click on the payment once in the register to highlight it, then in the middle of the register window click the **"Delete Entry"** and delete the payment, then close the register.
43 \\[[image:Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_05.png||alt="FAQ: When posting my liability payments, I receive a message 'No Records were exported.' How do I correct this?" height="431" width="680"]]
44
45 * Move to **"Reprocessing Payments"**. //(Steps Below)//
46
47
48 === **Reprocessing Payments** ===
49
50
51 * Only move to this part of the process if you've already gone through **one of the** **above scenarios **to correct the error.
52 * To reprocess the payment, go through the **four (4) steps** on the left side of the **Manage Liabilities** window to calculate the amount due for payment.
53 * **Only use your mouse or the "Tab" key between fields** and make any changes necessary.
54 ** **DO NOT hit the "Return/Enter" Key on your keyboard.** It will zero out the items included with the payment at the bottom of the window and cause the very same error you encountered.
55
56 [[image:Correcting_Error_-_No_Records_Exported_when_posting_Liability_Payments_06.png]]
57
58 * Click **"Record Check"** to record the check into the payroll program.
59 * Click **"Done"**.
60 * **Post the payment** to Quickbooks.
61
62 ----
63
64 // //
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