Changes for page Internet Connection Error

Last modified by Derek K on 2024/02/07 22:29
From version 8.1
edited by jackb
on 2023/11/03 15:29
Change comment: There is no comment for this version
To version 4.1
edited by christie w
on 2023/03/02 20:12
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.jackb
1 +XWiki.christiew
Content
... ... @@ -7,37 +7,59 @@
7 7  ====== The eFiling & Web service components use HTTPS on port 443 to access the following sites: ======
8 8  
9 9  * (((
10 +====== ======
11 +
12 +*
13 +
10 10  ====== [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]] ======
11 11  )))
16 +
12 12  * (((
18 +====== ======
19 +
20 +*
21 +
13 13  ====== [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]] ======
14 14  )))
24 +
15 15  * (((
26 +====== ======
27 +
28 +*
29 +
16 16  ====== [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]] ======
17 17  )))
32 +
18 18  * (((
34 +====== ======
35 +
36 +*
37 +
19 19  ====== [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]] ======
20 20  )))
21 21  
22 -====== Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. ======
41 +====== Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. 
42 +\\ ======
23 23  
24 -====== ======
25 -
26 26  == **Before Installing your Program** ==
27 27  
28 28  ====== It is critical that you do the following before installing your program: ======
29 29  
30 -(((
31 31  1. (((
32 -====== ​​​​​​​Turn** ON** your firewall software.​​​​​​​ ======
33 -)))
34 -1. (((
35 -====== Turn **ON** firewall alerts.​​​​​​​ ======
36 -)))
37 -1. (((
49 +====== ======
50 +
51 +1.
52 +
53 +====== Turn** ON** your firewall software. ======
54 +
55 +1.
56 +
57 +====== Turn **ON** firewall alerts. ======
58 +
59 +1.
60 +
38 38  ====== If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files. ======
39 39  )))
40 -)))
41 41  
42 42  ====== Some firewalls may prompt you to allow additional files. You must allow these additional files as well. ======
43 43  
... ... @@ -47,13 +47,27 @@
47 47  ====== If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files. ======
48 48  
49 49  * (((
50 -====== ​​​​​​​AATRIXFORMS.EXE ======
72 +====== ======
73 +
74 +*
75 +
76 +====== AATRIXFORMS.EXE ======
51 51  )))
78 +
52 52  * (((
53 -====== ​​​​​​​UPDATER.EXE ======
80 +====== ======
81 +
82 +*
83 +
84 +====== UPDATER.EXE ======
54 54  )))
86 +
55 55  * (((
56 -====== ​​​​​​​UPDATER2.EXE ======
88 +====== ======
89 +
90 +*
91 +
92 +====== UPDATER2.EXE ======
57 57  )))
58 58  
59 59  ====== For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], 
... ... @@ -66,16 +66,35 @@
66 66  ====== **Note:** Internet Explorer may need to be updated to enable TLS 1.2. ======
67 67  
68 68  * (((
69 -====== ​​​​​​​BUILDER.EXE ======
105 +====== ======
106 +
107 +*
108 +
109 +====== BUILDER.EXE ======
70 70  )))
111 +
71 71  * (((
72 -====== ​​​​​​​VIEWER.EXE ======
113 +====== ======
114 +
115 +*
116 +
117 +====== VIEWER.EXE ======
73 73  )))
119 +
74 74  * (((
75 -====== ​​​​​​​ACAPREPARER.EXE ======
121 +====== ======
122 +
123 +*
124 +
125 +====== ACAPREPARER.EXE ======
76 76  )))
127 +
77 77  * (((
78 -====== ​​​​​​​​​​​​​​CBUILDER.EXE ======
129 +====== ======
130 +
131 +*
132 +
133 +====== CBUILDER.EXE ======
79 79  )))
80 80  
81 81  == **Proxy Server Information** ==
... ... @@ -86,7 +86,7 @@
86 86  
87 87  ====== When you click Settings in the Internet Problem dialog you will have an opportunity to enter your proxy server settings. ======
88 88  
89 -====== You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below. ======
144 +====== You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below. ======
90 90  
91 91  |(((
92 92  ====== **Criteria** ======
... ... @@ -155,7 +155,7 @@
155 155  
156 156  = **Aatrix Program Files** =
157 157  
158 -====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. ======
213 +====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. ======
159 159  
160 160  
161 161  == **AppData** ==
... ... @@ -210,31 +210,4 @@
210 210  ====== C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\ ======
211 211  )))
212 212  
213 -----
214 -
215 -== Related Pages: ==
216 -
217 -
218 -=== [[Update Issues>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Update Issues.WebHome]] ===
219 -
220 -====== Learn how to troubleshoot update issues. ======
221 -
222 -
223 -=== [[Windows XP Not Supported>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Windows XP Not Supported.WebHome]] ===
224 -
225 -====== Aatrix Minimum Operating System Requirements ======
226 -
227 -
228 -=== [[Cannot Convert Input DB>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Cannot Convert Input DB.WebHome]] ===
229 -
230 -====== Learn to troubleshoot this error message. ======
231 -
232 -
233 -=== [[System Error>>doc:Windows.U\.S\..Troubleshooting Technical Help ».System Error.WebHome]] ===
234 -
235 -====== Learn about the System Error related to Windows Updates. ======
236 -
237 -
238 -=== [[Session Creation Error>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Session Creation Error.WebHome]] ===
239 -
240 -====== Learn more about troubleshooting this error message. ======
268 +