Changes for page Internet Connection Error

Last modified by Derek K on 2024/02/07 22:29
From version 8.1
edited by jackb
on 2023/11/03 15:29
Change comment: There is no comment for this version
To version 3.1
edited by christie w
on 2023/01/30 01:16
Change comment: There is no comment for this version

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1 -XWiki.jackb
1 +XWiki.christiew
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1 1  == **Firewall Information** ==
2 2  
3 -====== Many programs can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause the installation to fail or the program to not run properly. ======
3 +Many programs can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause the installation to fail or the program to not run properly.
4 4  
5 -====== Firewalls often need to have access allowed through specific ports. The Updater (Updater.exe) uses standard HTTP port 80 to access the site [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]]. **The Firewall must also allow password-protected encrypted zip files.** ======
5 +Firewalls often need to have access allowed through specific ports. The Updater (Updater.exe) uses standard HTTP port 80 to access the site [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]]. **The Firewall must also allow password-protected encrypted zip files.**
6 6  
7 -====== The eFiling & Web service components use HTTPS on port 443 to access the following sites: ======
7 +The eFiling & Web service components use HTTPS on port 443 to access the following sites:
8 8  
9 -* (((
10 -====== [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]] ======
11 -)))
12 -* (((
13 -====== [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]] ======
14 -)))
15 -* (((
16 -====== [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]] ======
17 -)))
18 -* (((
19 -====== [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]] ======
20 -)))
9 +*
10 +** [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]]
21 21  
22 -====== Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. ======
12 +*
13 +** [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]]
23 23  
24 -====== ======
15 +*
16 +** [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]]
25 25  
18 +*
19 +** [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]
20 +
21 +
22 +Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. 
23 +\\
24 +
26 26  == **Before Installing your Program** ==
27 27  
28 -====== It is critical that you do the following before installing your program: ======
27 +It is critical that you do the following before installing your program:
29 29  
30 -(((
31 -1. (((
32 -====== ​​​​​​​Turn** ON** your firewall software.​​​​​​​ ======
33 -)))
34 -1. (((
35 -====== Turn **ON** firewall alerts.​​​​​​​ ======
36 -)))
37 -1. (((
38 -====== If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files. ======
39 -)))
40 -)))
29 +1.
30 +11. Turn** ON** your firewall software.
31 +11. Turn **ON** firewall alerts.
32 +11. If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files.
41 41  
42 -====== Some firewalls may prompt you to allow additional files. You must allow these additional files as well. ======
34 +Some firewalls may prompt you to allow additional files. You must allow these additional files as well.
43 43  
44 44  
45 45  == **Already Installed Programs** ==
46 46  
47 -====== If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files. ======
39 +If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files.
48 48  
49 -* (((
50 -====== ​​​​​​​AATRIXFORMS.EXE ======
51 -)))
52 -* (((
53 -====== ​​​​​​​UPDATER.EXE ======
54 -)))
55 -* (((
56 -====== ​​​​​​​UPDATER2.EXE ======
57 -)))
41 +*
42 +** AATRIXFORMS.EXE
58 58  
59 -====== For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], 
60 -[[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]], [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]], and [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]. ======
44 +*
45 +** UPDATER.EXE
61 61  
62 -====== ======
47 +*
48 +** UPDATER2.EXE
63 63  
64 -====== TLS 1.2 in Advanced settings of Internet Explorer must be enabled to eFile. ======
65 65  
66 -====== **Note:** Internet Explorer may need to be updated to enable TLS 1.2. ======
51 +For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], 
52 +[[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]], [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]], and [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]].
67 67  
68 -* (((
69 -====== ​​​​​​​BUILDER.EXE ======
70 -)))
71 -* (((
72 -====== ​​​​​​​VIEWER.EXE ======
73 -)))
74 -* (((
75 -====== ​​​​​​​ACAPREPARER.EXE ======
76 -)))
77 -* (((
78 -====== ​​​​​​​​​​​​​​CBUILDER.EXE ======
79 -)))
80 80  
55 +TLS 1.2 in Advanced settings of Internet Explorer must be enabled to eFile.
56 +
57 +**Note:** Internet Explorer may need to be updated to enable TLS 1.2.
58 +
59 +*
60 +** BUILDER.EXE
61 +
62 +*
63 +** VIEWER.EXE
64 +
65 +*
66 +** ACAPREPARER.EXE
67 +
68 +*
69 +** CBUILDER.EXE
70 +
71 +
81 81  == **Proxy Server Information** ==
82 82  
83 -====== If you have a proxy server you will be required to configure applications to allow access to the internet. During the update process, when an internet connection problem occurs, a Settings button is available on the error dialog that allows the user to configure the proxy server settings. These settings are saved and will be used during subsequent internet connections. ======
74 +If you have a proxy server you will be required to configure applications to allow access to the internet. During the update process, when an internet connection problem occurs, a Settings button is available on the error dialog that allows the user to configure the proxy server settings. These settings are saved and will be used during subsequent internet connections.
84 84  
85 -**Note: Your payroll or accounting application may have also required proxy server settings to allow internet connections. If the proxy settings are not passed when starting the Aatrix process you will also need to configure the proxy server settings in Aatrix.**
76 +**//Note//:** //Your payroll or accounting application may have also required proxy server settings to allow internet connections. If the proxy settings are not passed when starting the Aatrix process you will also need to configure the proxy server settings in Aatrix.//
86 86  
87 -====== When you click Settings in the Internet Problem dialog you will have an opportunity to enter your proxy server settings. ======
78 +When you click Settings in the Internet Problem dialog you will have an opportunity to enter your proxy server settings.
88 88  
89 -====== You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below. ======
80 +You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below.
90 90  
91 -|(((
92 -====== **Criteria** ======
93 -)))|(((
94 -====== **Description** ======
95 -)))
96 -|(((
97 -====== **Proxy Server** ======
98 -)))|(((
99 -====== Specify the server address for the proxy ======
100 -)))
101 -|(((
102 -====== **Proxy Port** ======
103 -)))|(((
104 -====== Specify the port for the proxy ======
105 -)))
106 -|(((
107 -====== **Proxy Username** ======
108 -)))|(((
109 -====== Specify the username for the proxy ======
110 -)))
111 -|(((
112 -====== **Proxy Password** ======
113 -)))|(((
114 -====== Specify the password for the proxy ======
115 -)))
116 -|(((
117 -====== **Firewall Host** ======
118 -)))|(((
119 -====== Specify the host address for the firewall ======
120 -)))
121 -|(((
122 -====== **Firewall Port** ======
123 -)))|(((
124 -====== Specify the port for the firewall ======
125 -)))
126 -|(((
127 -====== **Firewall Type** ======
128 -)))|(((
129 -====== Specify the type of firewall
130 -0 ~= no firewall (default)
131 -1 ~= connect through a tunneling proxy using firewall port 80
132 -2 ~= connect through a SOCKS4 proxy using firewall port 1080
133 -3 ~= connect through a SOCKS5 proxy using firewall port 1080 ======
134 -)))
135 -|(((
136 -====== **Firewall Username** ======
137 -)))|(((
138 -====== Specify the username for the firewall ======
139 -)))
140 -|(((
141 -====== **Firewall Password** ======
142 -)))|(((
143 -====== Specify the password for the firewall ======
144 -)))
82 +|**Criteria**|**Description**
83 +|**Proxy Server**|Specify the server address for the proxy
84 +|**Proxy Port**|Specify the port for the proxy
85 +|**Proxy Username**|Specify the username for the proxy
86 +|**Proxy Password**|Specify the password for the proxy
87 +|**Firewall Host**|Specify the host address for the firewall
88 +|**Firewall Port**|Specify the port for the firewall
89 +|**Firewall Type**|Specify the type of firewall
90 +0 = no firewall (default)
91 +1 = connect through a tunneling proxy using firewall port 80
92 +2 = connect through a SOCKS4 proxy using firewall port 1080
93 +3 = connect through a SOCKS5 proxy using firewall port 1080
94 +|**Firewall Username**|Specify the username for the firewall
95 +|**Firewall Password**|Specify the password for the firewall
145 145  
97 +
146 146  == **Permission Information** ==
147 147  
148 -====== If you do not have adequate permission to certain file directories you may encounter issues updating and saving files such as drafts, histories, and other important files. Below is a list of directories, for each operating system, that need adequate read/write/modify permissions to properly run Aatrix. It is recommended that the person using Aatrix be listed as an administrator on the local operating system. All of the following directories must not be set as hidden. ======
100 +If you do not have adequate permission to certain file directories you may encounter issues updating and saving files such as drafts, histories, and other important files. Below is a list of directories, for each operating system, that need adequate read/write/modify permissions to properly run Aatrix. It is recommended that the person using Aatrix be listed as an administrator on the local operating system. All of the following directories must not be set as hidden.
149 149  
150 150  
151 151  == **Company Folder** ==
152 152  
153 -====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. ======
105 +This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration.
154 154  
155 155  
108 +----
109 +
110 += ** ** =
111 +
156 156  = **Aatrix Program Files** =
157 157  
158 -====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. ======
114 +This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration.
159 159  
160 160  
161 161  == **AppData** ==
162 162  
163 -|(((
164 -====== **Windows 8 /
119 +|**Windows 8 /
165 165  Windows 10 /
166 -Windows 11** ======
167 -)))|(((
168 -====== C:\Users\%UserName%\AppData\Roaming\Aatrix Software\Aatrix Forms\ ======
169 -)))
121 +Windows 11**|C:\Users\%UserName%\AppData\Roaming\Aatrix Software\Aatrix Forms\
170 170  
171 171  **~ **
172 172  
... ... @@ -174,13 +174,9 @@
174 174  
175 175  == **ProgramData** ==
176 176  
177 -|(((
178 -====== **Windows 8 /
129 +|**Windows 8 /
179 179  Windows 10 /
180 -Windows 11** ======
181 -)))|(((
182 -====== C:\ProgramData\Aatrix Software\Aatrix Forms\ ======
183 -)))
131 +Windows 11**|C:\ProgramData\Aatrix Software\Aatrix Forms\
184 184  
185 185  **~ **
186 186  
... ... @@ -188,13 +188,9 @@
188 188  
189 189  == **LocalAppData** ==
190 190  
191 -|(((
192 -====== **Windows 8 /
139 +|**Windows 8 /
193 193  Windows 10 /
194 -Windows 11** ======
195 -)))|(((
196 -====== C:\Users\%UserName%\AppData\Local\Aatrix Software\Aatrix Forms\ ======
197 -)))
141 +Windows 11**|C:\Users\%UserName%\AppData\Local\Aatrix Software\Aatrix Forms\
198 198  
199 199  **~ **
200 200  
... ... @@ -202,39 +202,8 @@
202 202  
203 203  == **TempFolder** ==
204 204  
205 -|(((
206 -====== **Windows 8 /
149 +|**Windows 8 /
207 207  Windows 10 /
208 -Windows 11** ======
209 -)))|(((
210 -====== C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\ ======
211 -)))
151 +Windows 11**|C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\
212 212  
213 -----
214 -
215 -== Related Pages: ==
216 -
217 -
218 -=== [[Update Issues>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Update Issues.WebHome]] ===
219 -
220 -====== Learn how to troubleshoot update issues. ======
221 -
222 -
223 -=== [[Windows XP Not Supported>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Windows XP Not Supported.WebHome]] ===
224 -
225 -====== Aatrix Minimum Operating System Requirements ======
226 -
227 -
228 -=== [[Cannot Convert Input DB>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Cannot Convert Input DB.WebHome]] ===
229 -
230 -====== Learn to troubleshoot this error message. ======
231 -
232 -
233 -=== [[System Error>>doc:Windows.U\.S\..Troubleshooting Technical Help ».System Error.WebHome]] ===
234 -
235 -====== Learn about the System Error related to Windows Updates. ======
236 -
237 -
238 -=== [[Session Creation Error>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Session Creation Error.WebHome]] ===
239 -
240 -====== Learn more about troubleshooting this error message. ======
153 +