Changes for page Internet Connection Error
Last modified by Derek K on 2024/02/07 22:29
From version 4.1
edited by christie w
on 2023/03/02 20:12
on 2023/03/02 20:12
Change comment:
There is no comment for this version
To version 6.1
edited by jackb
on 2023/10/30 19:04
on 2023/10/30 19:04
Change comment:
There is no comment for this version
Summary
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Page properties (2 modified, 0 added, 0 removed)
Details
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... ... @@ -1,1 +1,1 @@ 1 -XWiki.c hristiew1 +XWiki.jackb - Content
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... ... @@ -7,59 +7,37 @@ 7 7 ====== The eFiling & Web service components use HTTPS on port 443 to access the following sites: ====== 8 8 9 9 * ((( 10 -====== ====== 11 - 12 -* 13 - 14 14 ====== [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]] ====== 15 15 ))) 16 - 17 17 * ((( 18 -====== ====== 19 - 20 -* 21 - 22 22 ====== [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]] ====== 23 23 ))) 24 - 25 25 * ((( 26 -====== ====== 27 - 28 -* 29 - 30 -====== [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]] ====== 16 +====== [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]] ====== 31 31 ))) 32 - 33 33 * ((( 34 -====== ====== 35 - 36 -* 37 - 38 -====== [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]] ====== 19 +====== [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]] ====== 39 39 ))) 40 40 41 -====== Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. 42 -\\ ====== 22 +====== Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. ====== 43 43 24 +====== ====== 25 + 44 44 == **Before Installing your Program** == 45 45 46 46 ====== It is critical that you do the following before installing your program: ====== 47 47 30 +((( 48 48 1. ((( 49 -====== ====== 50 - 51 -1. 52 - 53 -====== Turn** ON** your firewall software. ====== 54 - 55 -1. 56 - 57 -====== Turn **ON** firewall alerts. ====== 58 - 59 -1. 60 - 32 +====== Turn** ON** your firewall software. ====== 33 +))) 34 +1. ((( 35 +====== Turn **ON** firewall alerts. ====== 36 +))) 37 +1. ((( 61 61 ====== If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files. ====== 62 62 ))) 40 +))) 63 63 64 64 ====== Some firewalls may prompt you to allow additional files. You must allow these additional files as well. ====== 65 65 ... ... @@ -69,27 +69,13 @@ 69 69 ====== If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files. ====== 70 70 71 71 * ((( 72 -====== ====== 73 - 74 -* 75 - 76 -====== AATRIXFORMS.EXE ====== 50 +====== AATRIXFORMS.EXE ====== 77 77 ))) 78 - 79 79 * ((( 80 -====== ====== 81 - 82 -* 83 - 84 -====== UPDATER.EXE ====== 53 +====== UPDATER.EXE ====== 85 85 ))) 86 - 87 87 * ((( 88 -====== ====== 89 - 90 -* 91 - 92 -====== UPDATER2.EXE ====== 56 +====== UPDATER2.EXE ====== 93 93 ))) 94 94 95 95 ====== For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], ... ... @@ -102,35 +102,16 @@ 102 102 ====== **Note:** Internet Explorer may need to be updated to enable TLS 1.2. ====== 103 103 104 104 * ((( 105 -====== ====== 106 - 107 -* 108 - 109 -====== BUILDER.EXE ====== 69 +====== BUILDER.EXE ====== 110 110 ))) 111 - 112 112 * ((( 113 -====== ====== 114 - 115 -* 116 - 117 -====== VIEWER.EXE ====== 72 +====== VIEWER.EXE ====== 118 118 ))) 119 - 120 120 * ((( 121 -====== ====== 122 - 123 -* 124 - 125 -====== ACAPREPARER.EXE ====== 75 +====== ACAPREPARER.EXE ====== 126 126 ))) 127 - 128 128 * ((( 129 -====== ====== 130 - 131 -* 132 - 133 -====== CBUILDER.EXE ====== 78 +====== CBUILDER.EXE ====== 134 134 ))) 135 135 136 136 == **Proxy Server Information** == ... ... @@ -141,7 +141,7 @@ 141 141 142 142 ====== When you click Settings in the Internet Problem dialog you will have an opportunity to enter your proxy server settings. ====== 143 143 144 -====== You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below. 89 +====== You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below. ====== 145 145 146 146 |((( 147 147 ====== **Criteria** ====== ... ... @@ -210,7 +210,7 @@ 210 210 211 211 = **Aatrix Program Files** = 212 212 213 -====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. 158 +====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. ====== 214 214 215 215 216 216 == **AppData** == ... ... @@ -265,4 +265,31 @@ 265 265 ====== C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\ ====== 266 266 ))) 267 267 268 - 213 +---- 214 + 215 +== Related Pages: == 216 + 217 + 218 +=== [[System Error>>doc:Windows.U\.S\..Troubleshooting Technical Help ».System Error.WebHome]] === 219 + 220 +Learn about the System Error related to Windows Updates. 221 + 222 + 223 +=== [[Windows XP Not Supported>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Windows XP Not Supported.WebHome]] === 224 + 225 +Aatrix Minimum Operating System Requirements 226 + 227 + 228 +=== [[Cannot Convert Input DB>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Cannot Convert Input DB.WebHome]] === 229 + 230 +Learn to troubleshoot this error message. 231 + 232 + 233 +=== [[Update Issues>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Update Issues.WebHome]] === 234 + 235 +Learn how to troubleshoot update issues. 236 + 237 + 238 +=== [[Session Creation Error>>doc:Windows.U\.S\..Troubleshooting Technical Help ».Session Creation Error.WebHome]] === 239 + 240 +Learn more about troubleshooting this error message.