Changes for page Internet Connection Error

Last modified by Derek K on 2024/02/07 22:29
From version 4.1
edited by christie w
on 2023/03/02 20:12
Change comment: There is no comment for this version
To version 3.1
edited by christie w
on 2023/01/30 01:16
Change comment: There is no comment for this version

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1 1  == **Firewall Information** ==
2 2  
3 -====== Many programs can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause the installation to fail or the program to not run properly. ======
3 +Many programs can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause the installation to fail or the program to not run properly.
4 4  
5 -====== Firewalls often need to have access allowed through specific ports. The Updater (Updater.exe) uses standard HTTP port 80 to access the site [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]]. **The Firewall must also allow password-protected encrypted zip files.** ======
5 +Firewalls often need to have access allowed through specific ports. The Updater (Updater.exe) uses standard HTTP port 80 to access the site [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]]. **The Firewall must also allow password-protected encrypted zip files.**
6 6  
7 -====== The eFiling & Web service components use HTTPS on port 443 to access the following sites: ======
7 +The eFiling & Web service components use HTTPS on port 443 to access the following sites:
8 8  
9 -* (((
10 -====== ======
11 -
12 12  *
10 +** [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]]
13 13  
14 -====== [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]] ======
15 -)))
16 -
17 -* (((
18 -====== ======
19 -
20 20  *
13 +** [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]]
21 21  
22 -====== [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]] ======
23 -)))
24 -
25 -* (((
26 -====== ======
27 -
28 28  *
16 +** [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]]
29 29  
30 -====== [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]] ======
31 -)))
32 -
33 -* (((
34 -====== ======
35 -
36 36  *
19 +** [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]
37 37  
38 -====== [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]] ======
39 -)))
40 40  
41 -====== Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. 
42 -\\ ======
22 +Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. 
23 +\\
43 43  
44 44  == **Before Installing your Program** ==
45 45  
46 -====== It is critical that you do the following before installing your program: ======
27 +It is critical that you do the following before installing your program:
47 47  
48 -1. (((
49 -====== ======
50 -
51 51  1.
30 +11. Turn** ON** your firewall software.
31 +11. Turn **ON** firewall alerts.
32 +11. If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files.
52 52  
53 -====== Turn** ON** your firewall software. ======
34 +Some firewalls may prompt you to allow additional files. You must allow these additional files as well.
54 54  
55 -1.
56 56  
57 -====== Turn **ON** firewall alerts. ======
58 -
59 -1.
60 -
61 -====== If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files. ======
62 -)))
63 -
64 -====== Some firewalls may prompt you to allow additional files. You must allow these additional files as well. ======
65 -
66 -
67 67  == **Already Installed Programs** ==
68 68  
69 -====== If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files. ======
39 +If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files.
70 70  
71 -* (((
72 -====== ======
73 -
74 74  *
42 +** AATRIXFORMS.EXE
75 75  
76 -====== AATRIXFORMS.EXE ======
77 -)))
78 -
79 -* (((
80 -====== ======
81 -
82 82  *
45 +** UPDATER.EXE
83 83  
84 -====== UPDATER.EXE ======
85 -)))
86 -
87 -* (((
88 -====== ======
89 -
90 90  *
48 +** UPDATER2.EXE
91 91  
92 -====== UPDATER2.EXE ======
93 -)))
94 94  
95 -====== For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], 
96 -[[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]], [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]], and [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]. ======
51 +For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], 
52 +[[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]], [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]], and [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]].
97 97  
98 -====== ======
99 99  
100 -====== TLS 1.2 in Advanced settings of Internet Explorer must be enabled to eFile. ======
55 +TLS 1.2 in Advanced settings of Internet Explorer must be enabled to eFile.
101 101  
102 -====== **Note:** Internet Explorer may need to be updated to enable TLS 1.2. ======
57 +**Note:** Internet Explorer may need to be updated to enable TLS 1.2.
103 103  
104 -* (((
105 -====== ======
106 -
107 107  *
60 +** BUILDER.EXE
108 108  
109 -====== BUILDER.EXE ======
110 -)))
111 -
112 -* (((
113 -====== ======
114 -
115 115  *
63 +** VIEWER.EXE
116 116  
117 -====== VIEWER.EXE ======
118 -)))
119 -
120 -* (((
121 -====== ======
122 -
123 123  *
66 +** ACAPREPARER.EXE
124 124  
125 -====== ACAPREPARER.EXE ======
126 -)))
127 -
128 -* (((
129 -====== ======
130 -
131 131  *
69 +** CBUILDER.EXE
70 +
132 132  
133 -====== CBUILDER.EXE ======
134 -)))
135 -
136 136  == **Proxy Server Information** ==
137 137  
138 -====== If you have a proxy server you will be required to configure applications to allow access to the internet. During the update process, when an internet connection problem occurs, a Settings button is available on the error dialog that allows the user to configure the proxy server settings. These settings are saved and will be used during subsequent internet connections. ======
74 +If you have a proxy server you will be required to configure applications to allow access to the internet. During the update process, when an internet connection problem occurs, a Settings button is available on the error dialog that allows the user to configure the proxy server settings. These settings are saved and will be used during subsequent internet connections.
139 139  
140 -**Note: Your payroll or accounting application may have also required proxy server settings to allow internet connections. If the proxy settings are not passed when starting the Aatrix process you will also need to configure the proxy server settings in Aatrix.**
76 +**//Note//:** //Your payroll or accounting application may have also required proxy server settings to allow internet connections. If the proxy settings are not passed when starting the Aatrix process you will also need to configure the proxy server settings in Aatrix.//
141 141  
142 -====== When you click Settings in the Internet Problem dialog you will have an opportunity to enter your proxy server settings. ======
78 +When you click Settings in the Internet Problem dialog you will have an opportunity to enter your proxy server settings.
143 143  
144 -====== You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below. ======
80 +You can select the checkbox for either proxy server or firewall and then enter all criteria below each check box. Each item is described below.
145 145  
146 -|(((
147 -====== **Criteria** ======
148 -)))|(((
149 -====== **Description** ======
150 -)))
151 -|(((
152 -====== **Proxy Server** ======
153 -)))|(((
154 -====== Specify the server address for the proxy ======
155 -)))
156 -|(((
157 -====== **Proxy Port** ======
158 -)))|(((
159 -====== Specify the port for the proxy ======
160 -)))
161 -|(((
162 -====== **Proxy Username** ======
163 -)))|(((
164 -====== Specify the username for the proxy ======
165 -)))
166 -|(((
167 -====== **Proxy Password** ======
168 -)))|(((
169 -====== Specify the password for the proxy ======
170 -)))
171 -|(((
172 -====== **Firewall Host** ======
173 -)))|(((
174 -====== Specify the host address for the firewall ======
175 -)))
176 -|(((
177 -====== **Firewall Port** ======
178 -)))|(((
179 -====== Specify the port for the firewall ======
180 -)))
181 -|(((
182 -====== **Firewall Type** ======
183 -)))|(((
184 -====== Specify the type of firewall
185 -0 ~= no firewall (default)
186 -1 ~= connect through a tunneling proxy using firewall port 80
187 -2 ~= connect through a SOCKS4 proxy using firewall port 1080
188 -3 ~= connect through a SOCKS5 proxy using firewall port 1080 ======
189 -)))
190 -|(((
191 -====== **Firewall Username** ======
192 -)))|(((
193 -====== Specify the username for the firewall ======
194 -)))
195 -|(((
196 -====== **Firewall Password** ======
197 -)))|(((
198 -====== Specify the password for the firewall ======
199 -)))
82 +|**Criteria**|**Description**
83 +|**Proxy Server**|Specify the server address for the proxy
84 +|**Proxy Port**|Specify the port for the proxy
85 +|**Proxy Username**|Specify the username for the proxy
86 +|**Proxy Password**|Specify the password for the proxy
87 +|**Firewall Host**|Specify the host address for the firewall
88 +|**Firewall Port**|Specify the port for the firewall
89 +|**Firewall Type**|Specify the type of firewall
90 +0 = no firewall (default)
91 +1 = connect through a tunneling proxy using firewall port 80
92 +2 = connect through a SOCKS4 proxy using firewall port 1080
93 +3 = connect through a SOCKS5 proxy using firewall port 1080
94 +|**Firewall Username**|Specify the username for the firewall
95 +|**Firewall Password**|Specify the password for the firewall
200 200  
97 +
201 201  == **Permission Information** ==
202 202  
203 -====== If you do not have adequate permission to certain file directories you may encounter issues updating and saving files such as drafts, histories, and other important files. Below is a list of directories, for each operating system, that need adequate read/write/modify permissions to properly run Aatrix. It is recommended that the person using Aatrix be listed as an administrator on the local operating system. All of the following directories must not be set as hidden. ======
100 +If you do not have adequate permission to certain file directories you may encounter issues updating and saving files such as drafts, histories, and other important files. Below is a list of directories, for each operating system, that need adequate read/write/modify permissions to properly run Aatrix. It is recommended that the person using Aatrix be listed as an administrator on the local operating system. All of the following directories must not be set as hidden.
204 204  
205 205  
206 206  == **Company Folder** ==
207 207  
208 -====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. ======
105 +This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration.
209 209  
210 210  
108 +----
109 +
110 += ** ** =
111 +
211 211  = **Aatrix Program Files** =
212 212  
213 -====== This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration. ======
114 +This location varies depending on the payroll or accounting application and may be unique to the user’s computer or network configuration.
214 214  
215 215  
216 216  == **AppData** ==
217 217  
218 -|(((
219 -====== **Windows 8 /
119 +|**Windows 8 /
220 220  Windows 10 /
221 -Windows 11** ======
222 -)))|(((
223 -====== C:\Users\%UserName%\AppData\Roaming\Aatrix Software\Aatrix Forms\ ======
224 -)))
121 +Windows 11**|C:\Users\%UserName%\AppData\Roaming\Aatrix Software\Aatrix Forms\
225 225  
226 226  **~ **
227 227  
... ... @@ -229,13 +229,9 @@
229 229  
230 230  == **ProgramData** ==
231 231  
232 -|(((
233 -====== **Windows 8 /
129 +|**Windows 8 /
234 234  Windows 10 /
235 -Windows 11** ======
236 -)))|(((
237 -====== C:\ProgramData\Aatrix Software\Aatrix Forms\ ======
238 -)))
131 +Windows 11**|C:\ProgramData\Aatrix Software\Aatrix Forms\
239 239  
240 240  **~ **
241 241  
... ... @@ -243,13 +243,9 @@
243 243  
244 244  == **LocalAppData** ==
245 245  
246 -|(((
247 -====== **Windows 8 /
139 +|**Windows 8 /
248 248  Windows 10 /
249 -Windows 11** ======
250 -)))|(((
251 -====== C:\Users\%UserName%\AppData\Local\Aatrix Software\Aatrix Forms\ ======
252 -)))
141 +Windows 11**|C:\Users\%UserName%\AppData\Local\Aatrix Software\Aatrix Forms\
253 253  
254 254  **~ **
255 255  
... ... @@ -257,12 +257,8 @@
257 257  
258 258  == **TempFolder** ==
259 259  
260 -|(((
261 -====== **Windows 8 /
149 +|**Windows 8 /
262 262  Windows 10 /
263 -Windows 11** ======
264 -)))|(((
265 -====== C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\ ======
266 -)))
151 +Windows 11**|C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\
267 267  
268 268