Changes for page Internet Connection Error

Last modified by Peytience S on 2023/11/02 15:48
From version 3.1
edited by Peytience S
on 2023/05/02 17:16
Change comment: There is no comment for this version
To version 2.1
edited by christie w
on 2023/02/01 16:16
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.peytiences
1 +XWiki.christiew
Content
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6 6  
7 7  The eFiling & Web service components use HTTPS on port 443 to access the following sites:
8 8  
9 -* [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]]
10 -* [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]]
11 -* [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]]
12 -* [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]
9 +*
10 +** [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]]
13 13  
12 +*
13 +** [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]]
14 +
15 +*
16 +** [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]]
17 +
18 +*
19 +** [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]
20 +
21 +
14 14  Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. 
15 15  \\
16 16  
17 17  == **Before Installing your Program** ==
18 18  
19 -It is critical that you do the following before installing your program
27 +It is critical that you do the following before installing your program:
20 20  
21 -1. Turn** ON** your firewall software.
22 -1. Turn **ON** firewall alerts.
23 -1. If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files.
29 +1.
30 +11. Turn** ON** your firewall software.
31 +11. Turn **ON** firewall alerts.
32 +11. If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files.
24 24  
25 25  Some firewalls may prompt you to allow additional files. You must allow these additional files as well.
26 26  
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29 29  
30 30  If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files.
31 31  
32 -* AATRIXFORMS.EXE
33 -* UPDATER.EXE
34 -* UPDATER2.EXE
41 +*
42 +** AATRIXFORMS.EXE
35 35  
44 +*
45 +** UPDATER.EXE
46 +
47 +*
48 +** UPDATER2.EXE
49 +
50 +
36 36  For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], 
37 37  [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]], [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]], and [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]].
38 38  
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41 41  
42 42  **Note:** Internet Explorer may need to be updated to enable TLS 1.2.
43 43  
44 -* BUILDER.EXE
45 -* VIEWER.EXE
46 -* ACAPREPARER.EXE
47 -* CBUILDER.EXE
59 +*
60 +** BUILDER.EXE
48 48  
62 +*
63 +** VIEWER.EXE
64 +
65 +*
66 +** ACAPREPARER.EXE
67 +
68 +*
69 +** CBUILDER.EXE
70 +
71 +
49 49  == **Proxy Server Information** ==
50 50  
51 51  If you have a proxy server you will be required to configure applications to allow access to the internet. During the update process, when an internet connection problem occurs, a Settings button is available on the error dialog that allows the user to configure the proxy server settings. These settings are saved and will be used during subsequent internet connections.
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71 71  |**Firewall Username**|Specify the username for the firewall
72 72  |**Firewall Password**|Specify the password for the firewall
73 73  
97 +
74 74  == **Permission Information** ==
75 75  
76 76  If you do not have adequate permission to certain file directories you may encounter issues updating and saving files such as drafts, histories, and other important files. Below is a list of directories, for each operating system, that need adequate read/write/modify permissions to properly run Aatrix. It is recommended that the person using Aatrix be listed as an administrator on the local operating system. All of the following directories must not be set as hidden.