Changes for page Internet Connection Error

Last modified by Peytience S on 2023/11/02 15:48
From version 2.1
edited by christie w
on 2023/02/01 16:16
Change comment: There is no comment for this version
To version 4.1
edited by Peytience S
on 2023/11/02 15:48
Change comment: There is no comment for this version

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Author
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1 -XWiki.christiew
1 +XWiki.peytiences
Content
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6 6  
7 7  The eFiling & Web service components use HTTPS on port 443 to access the following sites:
8 8  
9 -*
10 -** [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]]
9 +* [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]]
10 +* [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]]
11 +* [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]]
12 +* [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]
11 11  
12 -*
13 -** [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]]
14 -
15 -*
16 -** [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]]
17 -
18 -*
19 -** [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]]
20 -
21 -
22 22  Sometimes firewalls have a tighter restriction and only allow access to these ports to specific domains. By allowing access to aatrix.com you will allow updates, eFiling, and the web service to connect. Occasionally the restrictions are even tighter and only allow access to these ports by specific programs. 
23 23  \\
24 24  
25 25  == **Before Installing your Program** ==
26 26  
27 -It is critical that you do the following before installing your program:
19 +It is critical that you do the following before installing your program
28 28  
29 -1.
30 -11. Turn** ON** your firewall software.
31 -11. Turn **ON** firewall alerts.
32 -11. If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files.
21 +1. Turn** ON** your firewall software.
22 +1. Turn **ON** firewall alerts.
23 +1. If prompted by your firewall, read the dialog carefully and** “Allow”** or **“Unblock”** safe files.
33 33  
34 34  Some firewalls may prompt you to allow additional files. You must allow these additional files as well.
35 35  
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38 38  
39 39  If you have already installed the particular program and are unable to run it, you need to set your firewall to allow the following files to run using HTTP on port 80 to [[http:~~/~~/updates.aatrix.com>>url:http://updates.aatrix.com/]] and to allow encrypted zip files.
40 40  
41 -*
42 -** AATRIXFORMS.EXE
32 +* AATRIXFORMS.EXE
33 +* UPDATER.EXE
34 +* UPDATER2.EXE
43 43  
44 -*
45 -** UPDATER.EXE
46 -
47 -*
48 -** UPDATER2.EXE
49 -
50 -
51 51  For **eFiling & web service connections**, allow the following files to run using HTTPS on port 443 to [[https:~~/~~/efile.aatrix.com>>url:https://efile.aatrix.com/]], 
52 52  [[https:~~/~~/efileserver.aatrix.com>>url:https://efileserver.aatrix.com/]], [[https:~~/~~/efilereceiver.aatrix.com>>url:https://efilereceiver.aatrix.com/]], and [[https:~~/~~/w2status.aatrix.com>>url:https://w2status.aatrix.com/]].
53 53  
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56 56  
57 57  **Note:** Internet Explorer may need to be updated to enable TLS 1.2.
58 58  
59 -*
60 -** BUILDER.EXE
44 +* BUILDER.EXE
45 +* VIEWER.EXE
46 +* ACAPREPARER.EXE
47 +* CBUILDER.EXE
61 61  
62 -*
63 -** VIEWER.EXE
64 -
65 -*
66 -** ACAPREPARER.EXE
67 -
68 -*
69 -** CBUILDER.EXE
70 -
71 -
72 72  == **Proxy Server Information** ==
73 73  
74 74  If you have a proxy server you will be required to configure applications to allow access to the internet. During the update process, when an internet connection problem occurs, a Settings button is available on the error dialog that allows the user to configure the proxy server settings. These settings are saved and will be used during subsequent internet connections.
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94 94  |**Firewall Username**|Specify the username for the firewall
95 95  |**Firewall Password**|Specify the password for the firewall
96 96  
97 -
98 98  == **Permission Information** ==
99 99  
100 100  If you do not have adequate permission to certain file directories you may encounter issues updating and saving files such as drafts, histories, and other important files. Below is a list of directories, for each operating system, that need adequate read/write/modify permissions to properly run Aatrix. It is recommended that the person using Aatrix be listed as an administrator on the local operating system. All of the following directories must not be set as hidden.
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150 150  Windows 10 /
151 151  Windows 11**|C:\Users\%UserName%\AppData\Local\Temp\AatrixTemp\
152 152  
129 +----
130 +
131 +== Related Pages: ==
132 +
133 +=== [[Session Creation Error>>doc:Windows.Canada.Troubleshooting Technical Help .Session Creation Error.WebHome]] ===
134 +
135 +Learn more about troubleshooting this error message.
136 +
137 +
138 +=== [[Windows XP Not Supported>>doc:Windows.Canada.Troubleshooting Technical Help .Windows XP Not Supported.WebHome]] ===
139 +
140 +Aatrix Minimum Operating System Requirements
141 +
142 +
143 +=== [[System Error>>doc:Windows.Canada.Troubleshooting Technical Help .System Error.WebHome]] ===
144 +
145 +Learn about the System Error related to Windows Updates.
146 +
147 +
148 +=== [[Cannot Convert Input DB>>doc:Windows.Canada.Troubleshooting Technical Help .Cannot Convert Input DB.WebHome]] ===
149 +
150 +Learn to troubleshoot this error message.
151 +
152 +
153 +=== [[Update Issues>>doc:Windows.Canada.Troubleshooting Technical Help .Update Issues.WebHome]] ===
154 +
155 +Learn how to troubleshoot update issues.
156 +
153 153