Version 2.1 by christie w on 2023/02/06 22:03
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1 **Question:** What do I do when my **Liability Payments calculate $0** when I know there is an amount due?
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3 **Answer: **Start by looking at the **Verification Report** for the payment:
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6 ** In **"Manage Liabilities"**, go through the first 3 Steps to calculate the amount due. **//DO NOT//** click "Calculate Amount Due".
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9 ** Click on **"Verify"** on the top tool bar, this will bring up a **Verification Report **for the payment period.
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11 [[image:https://www.aatrix.com/files/5414/2360/9550/Liability_Payments_calculating_as_0_01.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="514" width="679"]]
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14 ** Any payments recorded into the program and being applied to this period will show on the right side under **"Deposits"** by date and amount. The left side of the report will show all paydays for the period by date and amount.
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16 *
17 ** Chances are:
18 *** There is a payment that **was never made** and **needs to deleted** from the program or;
19 *** There is a payment that** should be applied to another period**.
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21 [[image:https://www.aatrix.com/files/7814/2360/9553/Liability_Payments_calculating_as_0_02.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="236" width="678"]]
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24 **To Delete a Payment:**
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27 **
28 *** In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
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31 **
32 *** **Locate and select the payment** in the register listing to be deleted.
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35 **
36 *** Click the **"Delete Entry"** button and in the pop up warning box confirm you wish to delete it.
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38 *
39 **
40 *** Close the register and **reprocess the payment**.
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42 [[image:https://www.aatrix.com/files/4214/2360/9556/Liability_Payments_calculating_as_0_03.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="379" width="680"]]
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45 **To Apply a Payment to a Different Period:**
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48 **
49 *** In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
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52 **
53 *** **Locate and select the payment** in the register listing and double click on it to open the payment.
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56 **
57 *** Across the bottom of the window,** change the period** that the payment is for. For example change it to **"1st Qtr 20XX"**, and click **"OK"**.
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59 *
60 **
61 *** Close the register and **reprocess the payment**.
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63 [[image:https://www.aatrix.com/files/8514/2360/9557/Liability_Payments_calculating_as_0_04.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="296" width="680"]]