Last modified by Peytience S on 2023/10/31 15:13
From version 2.1
edited by christie w
on 2023/02/06 22:03
Change comment: There is no comment for this version
To version 1.1
edited by christie w
on 2023/01/12 23:39
Change comment: There is no comment for this version

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1 -**Question:** What do I do when my **Liability Payments calculate $0** when I know there is an amount due?
2 2  
3 -**Answer: **Start by looking at the **Verification Report** for the payment:
4 4  
5 -*
6 -** In **"Manage Liabilities"**, go through the first 3 Steps to calculate the amount due. **//DO NOT//** click "Calculate Amount Due".
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8 -*
9 -** Click on **"Verify"** on the top tool bar, this will bring up a **Verification Report **for the payment period.
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11 -[[image:https://www.aatrix.com/files/5414/2360/9550/Liability_Payments_calculating_as_0_01.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="514" width="679"]]
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13 -*
14 -** Any payments recorded into the program and being applied to this period will show on the right side under **"Deposits"** by date and amount. The left side of the report will show all paydays for the period by date and amount.
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16 -*
17 -** Chances are:
18 -*** There is a payment that **was never made** and **needs to deleted** from the program or;
19 -*** There is a payment that** should be applied to another period**.
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21 -[[image:https://www.aatrix.com/files/7814/2360/9553/Liability_Payments_calculating_as_0_02.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="236" width="678"]]
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23 -
24 -**To Delete a Payment:**
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26 -*
27 -**
28 -*** In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
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30 -*
31 -**
32 -*** **Locate and select the payment** in the register listing to be deleted.
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34 -*
35 -**
36 -*** Click the **"Delete Entry"** button and in the pop up warning box confirm you wish to delete it.
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38 -*
39 -**
40 -*** Close the register and **reprocess the payment**.
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42 -[[image:https://www.aatrix.com/files/4214/2360/9556/Liability_Payments_calculating_as_0_03.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="379" width="680"]]
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44 -
45 -**To Apply a Payment to a Different Period:**
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47 -*
48 -**
49 -*** In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
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51 -*
52 -**
53 -*** **Locate and select the payment** in the register listing and double click on it to open the payment.
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55 -*
56 -**
57 -*** Across the bottom of the window,** change the period** that the payment is for. For example change it to **"1st Qtr 20XX"**, and click **"OK"**.
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59 -*
60 -**
61 -*** Close the register and **reprocess the payment**.
62 -
63 -[[image:https://www.aatrix.com/files/8514/2360/9557/Liability_Payments_calculating_as_0_04.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="296" width="680"]]