Last modified by Peytience S on 2023/10/31 15:13
From version 1.1
edited by christie w
on 2023/01/12 23:39
Change comment: There is no comment for this version
To version 3.1
edited by Peytience S
on 2023/05/03 17:57
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
... ... @@ -1,1 +1,1 @@
1 -XWiki.christiew
1 +XWiki.peytiences
Content
... ... @@ -1,2 +1,35 @@
1 +**Question:** What do I do when my **Liability Payments calculate $0** when I know there is an amount due?
1 1  
3 +**Answer: **Start by looking at the **Verification Report** for the payment:
2 2  
5 +* In **"Manage Liabilities"**, go through the first 3 Steps to calculate the amount due. **//DO NOT//** click "Calculate Amount Due".
6 +* Click on **"Verify"** on the top tool bar, this will bring up a **Verification Report **for the payment period.
7 +
8 +[[image:https://www.aatrix.com/files/5414/2360/9550/Liability_Payments_calculating_as_0_01.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="514" width="679"]]
9 +
10 +* Any payments recorded into the program and being applied to this period will show on the right side under **"Deposits"** by date and amount. The left side of the report will show all paydays for the period by date and amount.
11 +* Chances are:
12 +** There is a payment that **was never made** and **needs to deleted** from the program or;
13 +** There is a payment that** should be applied to another period**.
14 +
15 +[[image:https://www.aatrix.com/files/7814/2360/9553/Liability_Payments_calculating_as_0_02.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="236" width="678"]]
16 +
17 +
18 +**To Delete a Payment:**
19 +
20 +* In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
21 +* **Locate and select the payment** in the register listing to be deleted.
22 +* Click the **"Delete Entry"** button and in the pop up warning box confirm you wish to delete it.
23 +* Close the register and **reprocess the payment**.
24 +
25 +[[image:https://www.aatrix.com/files/4214/2360/9556/Liability_Payments_calculating_as_0_03.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="379" width="680"]]
26 +
27 +
28 +**To Apply a Payment to a Different Period:**
29 +
30 +* In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
31 +* **Locate and select the payment** in the register listing and double click on it to open the payment.
32 +* Across the bottom of the window,** change the period** that the payment is for. For example change it to **"1st Qtr 20XX"**, and click **"OK"**.
33 +* Close the register and **reprocess the payment**.
34 +
35 +[[image:https://www.aatrix.com/files/8514/2360/9557/Liability_Payments_calculating_as_0_04.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="296" width="680"]]