Last modified by Peytience S on 2023/10/31 15:13
From version 1.1
edited by christie w
on 2023/01/12 23:39
Change comment: There is no comment for this version
To version 2.1
edited by christie w
on 2023/02/06 22:03
Change comment: There is no comment for this version

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1 +**Question:** What do I do when my **Liability Payments calculate $0** when I know there is an amount due?
1 1  
3 +**Answer: **Start by looking at the **Verification Report** for the payment:
2 2  
5 +*
6 +** In **"Manage Liabilities"**, go through the first 3 Steps to calculate the amount due. **//DO NOT//** click "Calculate Amount Due".
7 +
8 +*
9 +** Click on **"Verify"** on the top tool bar, this will bring up a **Verification Report **for the payment period.
10 +
11 +[[image:https://www.aatrix.com/files/5414/2360/9550/Liability_Payments_calculating_as_0_01.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="514" width="679"]]
12 +
13 +*
14 +** Any payments recorded into the program and being applied to this period will show on the right side under **"Deposits"** by date and amount. The left side of the report will show all paydays for the period by date and amount.
15 +
16 +*
17 +** Chances are:
18 +*** There is a payment that **was never made** and **needs to deleted** from the program or;
19 +*** There is a payment that** should be applied to another period**.
20 +
21 +[[image:https://www.aatrix.com/files/7814/2360/9553/Liability_Payments_calculating_as_0_02.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="236" width="678"]]
22 +
23 +
24 +**To Delete a Payment:**
25 +
26 +*
27 +**
28 +*** In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
29 +
30 +*
31 +**
32 +*** **Locate and select the payment** in the register listing to be deleted.
33 +
34 +*
35 +**
36 +*** Click the **"Delete Entry"** button and in the pop up warning box confirm you wish to delete it.
37 +
38 +*
39 +**
40 +*** Close the register and **reprocess the payment**.
41 +
42 +[[image:https://www.aatrix.com/files/4214/2360/9556/Liability_Payments_calculating_as_0_03.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="379" width="680"]]
43 +
44 +
45 +**To Apply a Payment to a Different Period:**
46 +
47 +*
48 +**
49 +*** In the **"Manage Liabilities"** screen, click on **"View Register"** on the top tool bar.
50 +
51 +*
52 +**
53 +*** **Locate and select the payment** in the register listing and double click on it to open the payment.
54 +
55 +*
56 +**
57 +*** Across the bottom of the window,** change the period** that the payment is for. For example change it to **"1st Qtr 20XX"**, and click **"OK"**.
58 +
59 +*
60 +**
61 +*** Close the register and **reprocess the payment**.
62 +
63 +[[image:https://www.aatrix.com/files/8514/2360/9557/Liability_Payments_calculating_as_0_04.png||alt="FAQ: What do I do when my Liability Payments calculate $0 when I know there is an amount due?" height="296" width="680"]]